I dig into the business manager thing, discovered that my catalog didn't appear even if my facebook shopping was available for my customers.
So, I canceled my facebook shopping, and re do an integration through the facebook business manager (copying and pasting the pixel code). Now, my shop is again in review. So, I am testing this new way and tell you in a few days if it worked ;)
Anyway... this whole process is so booooooring
Hey, I read somewhere that a refund policy on our website was necessary to be approved. As my refund policy was in the general conditions (I wanted to combine to have less "legal" pages and make it more clear), I moved it in the refund policy page. So maybe, when instagram reviewed my shop, they didn't see any refund policy and didn't check in the general conditions, and.... refused my shop. Just an idea, because I am going crazy with that and like I said, I really send them messages everyday (on twitter, facebook, and on the app... I even tried mails even if it's not the best to have an answer).
Marketing Manager, Sherpas Design
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After reading the 6 step process that is rife with one landmine after another, anyone of which can send you back to square one of the this problem, being rejected, and then then waiting on Istagram to act.....no thank you!
I think I'm done with Shopify until such time as all the moving parts to do business is reduced to one, maybe two parts. I'm not a webmater or online retail expert and should not have to be to do business.
As Raya so aptly concluded, " best of luck"
Hi there, did you happen to figure out why they denied and were you ever able to resubmit. I'm curious if it is because you sell leather goods? I also sell leather goods. I was denied because I "may not follow their commerce policies." As I looked more into it, I noticed when I clicked on animals in their commerce policy, it mentions no allowing the sell of any part of an animal, pelts, skin, fur, etc. If this is the the case, it is highly frustrating as so many account sell leather totes, bags, furniture. I'm just curious how one is able to appeal? Anyone know? Instagram suggests that you can appeal, but no link. I'm also curious if I will ever be able to resubmit, as the current way to apply is stuck saying "I was not approved."
I see that you recommend filling out the Ad appeal, but I don't see that anywhere. Where can I find this?
Hey there, @Squidgearoo
While there is no official workaround for this as the decision is made by Instagram, filling out the ad appeal has proven to be the quickest way to get through to them to review your store.
All the Best,