Instagram feed picture on website not clear

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New Member
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Hi,

 

I just launched my products and put a post on Instagram. On the feed on my website the quality of the picture is very bad. Both on desktop and mobile version. What could the problem be? 

You could also look on queenofroses.de 

 

Thanks for your help in advance :)

 

Kind regards,

Svetlana

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Shopify Staff
Shopify Staff
206 23 37

Hi @QueenOfRoses,

Hyde here from Shopify.

Instagram feeds are usually implemented through a third-party app or theme.  While it's imperative that you have the best quality images uploaded onto Instagram, the feed itself could also be reducing the quality of the image.

So it's worth having a chat with the developers of the theme or app to see if there are any image specifications or requirements you need to meet, or if they have any suggestions on how to improve the quality.

I hope that helps Svetlana, happy to answer any other questions you may have!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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New Member
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Thanks for the reply, Hyde.
I wish you a wonderful week :)

Kind regards,
Svetlana
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