Instagram shopping 'unexpected error'

New Member
3 0 0

Hi everyone!

 

I know this probably might not be the right place to ask this, but I've been in a rabbithole of facebook/instagram support faq's for the past few days and I can't seem to find the answer to my question (or a support contact form, for that matter) anywhere.

My problem occurs when I try to send my instagram account for approval for instagram shopping. When setting up instagram shopping, I pass all the steps of selecting my facebook page, domain name, the catalog etc. When I finally press the 'send for approval' button at the end, I just get a popup reporting an "unexpected error" and can't do anything else. There is no explanation as to WHY this error occurs, literally just "there was an unexpected error". I've inserted a screenshot below (through it's in Dutch).

 

I've been trying for a week, reported the problem through the 'report problem' function three times, yet no avail. 

Has anyone had the same problem? Or does anyone know why this is and what I can do about it?

 

Thanks!

 

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New Member
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I have the same problems, but one thing, I close instagram and reopen, after which I go to settings-business again and see that there is the writing "Account presence not estabilishe".

I go into the settings and see that the page is linked

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New Member
1 0 0

I'm having the same problem. I'm going insane. Did you ever figure it out?

 

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New Member
3 0 0
Hi! Despite continuing to report this to instagram, I never got any
response nor did it get fixed. I eventually had the idea to try to set it
up through shopify itself, and after googling that I found it was actually
a very easy solution! You just set up a new sales channel in your admin (on
the + next to sales channels on the left) and set up instagram shopping
from there. For me that worked! Hope this helps
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New Member
3 0 0

Is IG on your sales channel options? It wasn't for me. 

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