Instagram tagging issue

Shopify Staff
Shopify Staff
847 46 143

@Piikayyy 

 

When looking into your Instagram channel, do you see any errors appear? Has your store been reviewed, and accepted?

Peter | Social Care @ Shopify
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New Member
2 0 0
No errors and yes it’s reviewed and accepted
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New Member
2 0 0
No, I don't see any errors for the different channels - fb and instagram. But I'm not given the option to tag the products on my fb and instagram posts. I was able to do so previously.
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Highlighted
Shopify Staff
Shopify Staff
847 46 143

@Honeyy 

 

Thanks! If you can follow up on the email I sent over, I'll get this looked into!

 

@Piikayyy 

 

Thank you for the context. I've shipped you an email. 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

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New Member
1 0 0

Hi,

 

I am experiencing the same issue.  My previous products I can tag onto Instagram no problem, but I am unable to tag my new products.  Can you help please?  My email is littleredenquiries@outook.com

 

Thank you

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Tourist
5 0 1

I've also had that problem, but did nothing, and everything is ok now

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Shopify Staff
Shopify Staff
847 46 143

@LittleRed 

 

I've shipped you an email!

 

Chat soon!

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
847 46 143

Hello, Future Viewers!

 

Community forums are not a regularly monitored area by Shopify staff. For the best user experience to ensure your issue is reviewed in a timely manner, I would highly recommend reaching out to our 24/7 Support team. You can do this through chat, phone, email, or by reaching out to Shopify Support on both Facebook and Twitter. For this reason, I will be closing this thread for all future posters. 

 

Happy selling!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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