Inventory quantity became negative

jackcylin
Tourist
6 0 4

Hi, my merchant encountered inventory quantity became negative after a surge sale event. I have checked checkout process, customers should not be able to complete order when inventory is empty. Does anyone know how should I prevent this happening again?

0 Likes
satsinghrana
Shopify Partner
194 17 36

Hello,

Just turn on the stop sale out of stock product in the admin, it will prevent this. In Shopify admin there is an option to turn this on in the product page.

Thanks!

Please Like and Accept Solution if it helps you.
Get Support for Customization right away CLICK ME TO GET HELP NOW.
Our Shopify Apps: HERE
jackcylin
Tourist
6 0 4

Found the action hidden in Product -> Inventory -> More actions. Will give a try if it works. Thanks @satsinghrana 

satsinghrana
Shopify Partner
194 17 36

Perfect!

Good luck!

Please Like and Accept Solution if it helps you.
Get Support for Customization right away CLICK ME TO GET HELP NOW.
Our Shopify Apps: HERE
IreneLee
New Member
1 0 0

Hi,


If I turn on the stop sale out of stock product in the admin, it still occur the over selling in very short time (3-4 orders/min).

How can I prevent it next time?

0 Likes
jackcylin
Tourist
6 0 4

@satsinghrana I have discuss with my merchant @IreneLee , she is pretty sure "stop sale out of stock product" was ticked before over sell happened. I also found a thread discuss how to prevent from oversell. It seems there's no guarantee solution so far. In their discussion, it was related to some payment gateways and 3rd party apps dealing with orders. Do you have any suggestions to mitigate this issue? Jack

0 Likes
satsinghrana
Shopify Partner
194 17 36

Hi @jackcylin then you need to get in touch with Shopify support, they can provide you a solution on this.

Thanks!

Please Like and Accept Solution if it helps you.
Get Support for Customization right away CLICK ME TO GET HELP NOW.
Our Shopify Apps: HERE