Hi, my merchant encountered inventory quantity became negative after a surge sale event. I have checked checkout process, customers should not be able to complete order when inventory is empty. Does anyone know how should I prevent this happening again?
Just turn on the stop sale out of stock product in the admin, it will prevent this. In Shopify admin there is an option to turn this on in the product page.
@satsinghrana I have discuss with my merchant @IreneLee , she is pretty sure "stop sale out of stock product" was ticked before over sell happened. I also found a thread discuss how to prevent from oversell. It seems there's no guarantee solution so far. In their discussion, it was related to some payment gateways and 3rd party apps dealing with orders. Do you have any suggestions to mitigate this issue? Jack