Inventory update not reflected at pos

ruth22
New Member
1 0 0

Any suggestions gratefully received.  I update inventory stock levels but it is not always updated in the shop at pos.  People are managing to buy products which the inventory is marking as sold out.  Help please!

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channelup
Shopify Partner
242 11 30

Hi

Do you mean you can still purchase through POS even though you marked the product as 0 inventory in admin? If so note the following:

If you're using Shopify POS, you can continue selling products when inventory reaches zero and below. This is because the Shopify POS app assumes you have the inventory on hand if you are selling in person. https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/setup-inventory-t...

Regards

Tom

Channelup is a product data management solution helping Shopify stores automate their processes.
If you require custom development or would like to test out our features contact me at tom@channelup.io
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