Is Shopify always this bad? First time user

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Tourist
17 0 0

just wondering, is shopify always so bad with support? Literally can't use my site, sent in two tickets, no help

 

what happens if there's 1500 products in the shop ans the same thing happens?

 

now three days not able to edit the site

 

is this normal?

 

is it  normal to have zero support ?

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Shopify Staff
Shopify Staff
428 23 67

Hi, @driftjesus

I'm sorry to hear that you're having trouble getting ahold of our support team. We're experiencing a large volume of support requests at the moment, so if you've reached out via email it may take our team longer than usual to get back to you. If your issue is urgent, I'd recommend initiating a live chat or messaging us on Facebook or Twitter.

That said, I'm also happy to give you a hand here. Can you provide more information about your issue? What part of your site are you not able to edit, exactly? What happens when you try to make your edits? Cheers. 

Brie | Social Care @ Shopify
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