I'm sorry to hear that you're having trouble getting ahold of our support team. We're experiencing a large volume of support requests at the moment, so if you've reached out via email it may take our team longer than usual to get back to you. If your issue is urgent, I'd recommend initiating a live chat or messaging us on Facebook or Twitter.
That said, I'm also happy to give you a hand here. Can you provide more information about your issue? What part of your site are you not able to edit, exactly? What happens when you try to make your edits? Cheers.