Is there any UPS ACCOUT associate with shopify?

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The situation is my customer issued he never receive the order, but the UPS system shows the package was delivered. I'm reporting the package lost as a sender to get the fund back, but the UPS software states that the claim must be submitted from the account the tracking number was shipped from (it was shipped via my Webstore which is not linked to my UPS account) so I dont have that number and cant find any reference to what it should be anywhere. The UPS customer sevice says "if you purchase shipping lable online, there must have a account associate with" Is there any UPS ACCOUT associate with shopify? Where can I have it? I need to complete the Claim!!!

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Same issue here. Package for customer is lost sent through Shopify UPS. How do I submit a claim? Where can I report the problem? I see no way to get help with lost shipments or shipments not received for UPS in Shopify. Took me long enough to find this post. Nothing else.

Can anyone help?

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Same issue here.

UPS has the insurance for any packages up to $100. 

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