Is this a joke? I lost 2 stores for no reason? WTf

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Hello need help!


I have 3 stores total and 2 days ago there was a scamy guy placed 2 orders, 1 on each of my 2 stores, (go figure how did that happen?) , he's address is in Miami but the order goes to some random country, and he tried 3 different cards. Scam, so i refunded the money, and 2 days later, I can't log into these 2 stores... 

Shopify, what is going on??