Issue with a seller Kitchello (https://kitchello.com/) that is based on Shopify

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Tourist
3 0 1

Hi Shopify team, 

 

I have bought a product from Kitchello that is based on Shopify. I am attaching the link below. The seller has processed the payment so it shows in my bank account that the transaction was made to LXTINC. I felt weird that the order was stuck in 'Unfulfilled' stage for a day so ended up contacting the seller 3 times via email and Facebook (https://business.facebook.com/Kitchello-109875070739407). All 3 times, they have not responded back to me. I think this is a scam website. 

https://kitchello.com/

I am going to contact my bank to reverse the payment but I think you should contact the seller to find out what is going on.

Can you please share what I can do at this point?

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New Member
2 0 2

I am having the exact same experience.  I am interested in seeing what Shopify has to say.

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New Member
1 0 0

Also a user who purchased a fraudulent product from Kitchello (which appears to have now taken down their website, and their email domain bounces back emails).

Luckily, only a $28 mistake, but I would love to hear if Shopify will support or mitigate this going forward.

Future customers and their money on the line here.  

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New Member
2 0 2

I haven't heard anything from Shopify, but I found Kitchello's Facebook page and reported them as a scam with Facebook.  I also filed a complaint with BBB.  Within an hour after filing the complaint with BBB, I received a response from the text I sent Kitchello saying my order was cancelled and I would be receiving a refund.  That was yesterday, so I am still waiting to see if I actually receive a refund.  

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Tourist
3 0 1
They don't care. They think it's the responsibility of the store to do
things right which is just unbelievable. Shopify is a bigger from than this
one store.
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Tourist
3 0 1

I truly believe we need to file a lawsuit against Shopify until then they wouldn't give a sh*t. 

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