Issue with domain - CNAME Empoty

New Member
1 0 0

Hi All,

I am having an issue with a domain that was previously working fine.

As of recent, the sub domain no longer works and I get the message "This connection is not private" when trying to access the website using "www". Without the "www" the website loads fine, however I would also like people to be able to use the "www".

On investigating further, the backend in the domain control panel looks to be set up fine, however according to Shopify the CNAME record is empty even though I have it pointed correctly (see attached screenshot).

Does anyone have any ideas how I can resolve this? If it helps the domain registrar is 123-reg.

Screenshot 2021-02-01 at 16.27.57.pngScreenshot 2021-02-01 at 16.28.09.png