Issues selecting country during checkout

Highlighted
Excursionist
15 0 7

Hello,

 

I am currently doing a test order on my account.

 

When filling up my shipping address fields in the checkout page, I am unable to select the country/Region as it is not responsive (not drop down). Without this input, the form doesn't process and proceed to the next order step. > Shipping > payment.

 

I am stuck at this point without finding a solution.

 

Would appreciate any kind of help .

 

Please refer to my screenshot below.

 

Thank you.

Issue Image.JPG

Highlighted
Shopify Staff
Shopify Staff
433 24 69

Hi, @circular

 

Thank you for reaching out about that. Are you able to replicate this in a different browser or in an incognito tab? If you see the issue there as well, let me know what your store's URL is and I'd be happy to take a look for you. 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 1

Hi Brie

 

Thanks for your info. 

I also got the same issue as @circular 

I tried to using different browser but still fail.

Would you please look for my store also? 

 

Thanks!

0 Likes
Highlighted
Excursionist
15 0 7

hi Brie,

 

Thanks for your reply.

 

I have managed to find out the cause of the issue. I did not set a country/ countries under settings. Hence, the drop down did not allow selection of country. 

 

So, after you have set  the settings of the country you are selling to. I am able to proceed.

 

 

 

 

Highlighted
Excursionist
15 0 7

@HenryPham wrote:

Hi Brie

 

Thanks for your info. 

I also got the same issue as @circular 

I tried to using different browser but still fail.

Would you please look for my store also? 

 

Thanks!

 

Hi Henry,

 

I have solved the problem .. Please refer to my post.

 

You are able to set the country that you are selling to under. Settings > Shipping


 

Highlighted
New Member
2 0 1

@circular Thank you very much. I just follow your guide. It worked already. 

Highlighted
Excursionist
15 0 7

You're welcome. Glad that it works.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
433 24 69

Hi, @circular and @HenryPham

 

That's great, so glad to hear that's resolved for you. Let me know if you have any other questions at all. Enjoy the rest of your week!

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Highlighted
New Member
1 0 0

I am currently facing the same issue, Where do i set that setting on which country to sell to?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
433 24 69

Hi, @JOMERCHSTORE

 

Thank you for reaching out about that. If you navigate to Settings > Shipping > Manage rates (beside each of your shipping profiles), you can view which countries you've set up shipping rates for. Any countries not included in a zone will not be able to checkout. For more help setting that up, take a look at our help doc here. Let me know if you have any questions!

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog