Issues with processing an order

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I would just like to ask what can i do and how to avoid with what happened below? from the picture it looks like I Paid the account twice with the same amount, but from what i can recall you cannot make a payment receipt more than the amount of the Order. So i had to refund the amount just to make the account of the customer balanced, But Caused an Error or inaccurate report on my dash board. Losing the amount below to my Actual Day Sales.

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