It says the site is live but the site is not availble to the public

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Any help with this please

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Shopify Staff
Shopify Staff
409 51 67

Hi, @Happyrocks

 

I’m Helen from Shopify Support. Thanks for reaching out about this.

 

It sounds like you have a password page protecting your storefront. To remove it, please go to ‘Online Store > Preferences’ in your Shopify admin, scroll down to the Password protection section, and uncheck the enable password box as seen here:

 

20-05-7ylsc-l705k

 

 

Your customers will now be able to view your storefront! More information about the password page can be found in the Help Doc on Password protection for your online store

 

If you have any further questions or comments, please let me know!

Helen | Social Care @ Shopify
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New Member
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Hi there that box is Unchecked   No tick in the box  what do i try next ?

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New Member
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Hi there the site is now live it it now says the site is not secure  What do l do to  change this

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Shopify Staff
Shopify Staff
409 51 67

That’s great that the site is now viewable to the public! 

 

Where is it showing that your site is not secure? Is it showing up in your browser bar? Please share a screenshot of what you are seeing.

 

If it is showing as not secure in the browser bar, this could be due to your SSL Certificate not being provisioned yet. After connecting a custom domain, it can take up to 48  hours for the certificate to provision. You can read more about this in the Help Doc for SSL.  

 

However, in order to troubleshoot this further, could you please let me know:

 

  • Did you connect a custom domain to your store? 
  • Is it a third party domain, or did you purchase it from Shopify?
  • How long ago did you connect it?
  • Do you see any error messages on your Domains page in your Shopify admin when you go to ‘Online Store > Domains’. Please provide a screenshot.

 

Thanks!

Helen | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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