Items cannot be shipped to your address

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New Member
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My team and I just set up a new store. We began taking orders yesterday. We have 2 products; one has 4 variants, and the other has 5 variants. Orders domestically and internationally have been processing without a hitch, until this morning. We received a message from a customer in Pennsylvania who received a message that we couldn't ship to that area. We are not using flat rates. The customer tried to order 3 shirts, 7 ounces each. As I review previous orders, none of them exceeded 2 shirts. This is the only order for 3 or more. Can you provide help? Thank you greatly for your help in advance. 

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New Member
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having the same issues with a new website im trying to setup.

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New Member
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Here's what I did to resolve that issue. I realized that the shipping settings were limited to only one type, in my case: USPS First Class Mail. If a customer ordered more than 2 items, it exceeded the weight for First Class Mail and since no other USPS services were selected, it wouldn't let the order go through. To rectify this, I simply selected all of the available USPS services (with the exception of media mail) and it worked. Hopefully that helps you. Go to Settings>Shipping and delivery. Then select "Manage rates" in the General shipping rates box. Scroll down to "Shipping to" section. Select the menu button(...) next to the carrier name. Edit rate. From there you can select all of the services required to fill your orders.

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New Member
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You are a blessing in disguise seriously!

 

Crystal 

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New Member
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@KarltonHoskins 

Hey I'm having this same issue but don't understand your solution. I get an error only with my printify products. all my manual and printful products are fine. Not sure what to do about this and having customers contacting me.

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New Member
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I am currently having this issue with every other customer almost. 

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Tourist
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Hi, try this. It solved my problem

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New Member
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Hey i'm having same issue. Will like to know ifyou found a solution?

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New Member
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I'm experiencing the same problem. Can someone assist me. I had a customer leave my site today due to this problem.

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New Member
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