Recently, my store started to show "sold out" on items I literally just added to my store. And when I tried to fix it with the cache solution and unchecking the location origin(even checking the option), all of the items coming from Modalyst now says sold out. Also, I saw the option to not have Shopify track inventory, but prefer not to do that, I do not want customers to buy unavailable items.
Is there another solution to this problem? Please help!
Well, I believe if you change the fulfilment service to Shopify then it might solve the issue because this kind of unavailability issue appears when we import products from some other vendor.
Hope it helps! Please let me know if it doesn't work out. I will try and look out for some other solution.
Well, you need to export your Products CSV first and then change the "Variant Fulfilment Service " fields to Shopify there for the products under "Modalyst" and import the updated CSV again. However, please don't forget to take a backup copy of your product CSV if any issue comes up then you can revert back.
Hope it helps!
Hi there Kemcd2
Were you eventually able to troubleshoot this issue on Shopify?
If not, please let me know. I'd be more than happy to walk you through the solution. Alternatively, you can take a look at our Help Center article on How to Fix Sold Out Issue on Shopify.
In any case, please don't hesitate to reach out with any other questions you might have. You can reach my team directly at email@example.com or via live chat!
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