Items sold when out of stock

Iam12c
Tourist
4 0 4

Track items selected 

Continue selling when out of stock NOT SELECTED.

Why does shopify sell an extra item of something that is sold out?

Better yet, How does this keep happening? 

When an item is sold out the customer should not be able to purchase more. Does this happen if the item is held in the cart over time then they checkout after the item has sold out?

Please help its really frustrating having to reach out to customers saying they can't have it because the system over sold the item, how unprofessional 

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Michal_Morek
Shopify Partner
820 73 140

Hi @Iam12c 

I'm sorry for your inconvenience.

Continue selling when out of stock NOT SELECTED.

What do you mean?

See How to disable Continue selling when out of stock 

 

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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Iam12c
Tourist
4 0 4

I have uploaded an image to help you understand what I mean.

Allow purchases when out of stock is not active but shopify still continues to sell one more sometimes more. Doesn't happen to all items and not all the time but it happens. 

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Michal_Morek
Shopify Partner
820 73 140

Hi @Iam12c 

Hope you're having a great day!

I've got it.

You should contact Shopify Support under this web page with your store id: https://help.shopify.com/en/questions#/login

Live chat or email: https://help.shopify.com/en/questions#/contact

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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