John Smith From Google - UTM Google Shopper - Creating false abandoned carts

Highlighted
Tourist
10 0 1

How do you know that this is that case? I talked to Google Shopping and they denied this practice.

0 Likes
Highlighted
Tourist
8 0 3

aga


@Michele_Carr wrote:

How do you know that this is that case? I talked to Google Shopping and they denied this practice.


yeah and i've already found correlations with a scam airline service.

not saying were getting abandoned carts from a scam airline service, but this bot used the same fake picture and name. 

0 Likes
Highlighted
Tourist
3 0 0

Our 'John Smiths' seems to come and go in waves. We won't have anything for a few days and then we'll get hit like this, this was all on Monday:

 

John Smith.JPG

 

So apparently Google has denied that this is their Shopping bots causing this?

0 Likes
Highlighted
Tourist
8 0 3

I think it's our competitors monitoring our pricing.

Here's a service they might be using to do it:
https://www.pricingbot.co/

0 Likes
Tourist
8 0 3

Found a great resource for our bot issue!
We could be looking at OAT-021 Denial of Inventory or OAT-011 Scraping

Found a bunch of articles like this that give little dummy guides to these kinds of issues because they are selling a solution. but i like this one because of this part:

"Threat actors try their best to disguise their bad scraping bots as good ones, such as the ubiquitous Googlebots. DataDome identifies over 1 million hits per day from fake Googlebots on all customer websites."

0 Likes
Highlighted
Shopify Expert
10 0 3

Hey just wondering if you found any evidence that it was actually pricingbot causing this. That's super sketchy if so, because they also have a Shopify app. Really annoying and Shopify support wasn't much help.

0 Likes
Highlighted
Tourist
8 0 3

I don't have much evidence for any specific bot that's doing it. I have a feeling its not pricingbot speicifically, but something less legitimate.

you should also know that from doing some searching around I've noticed that this is not a shopify-specific issue:

https://support.bigcommerce.com/s/question/0D54O00006F86egSAB/false-abandoned-carts-from-bot
https://wordpress.org/support/topic/spam-carts/



0 Likes
Highlighted
Tourist
8 0 3

https://benbernardblog.com/web-scraping-and-crawling-are-perfectly-legal-right/

great article

Also a nice little facty image (important to make note that it was made by a company promoting their services):
eCommerce-Cart-Abandonment-by-bots.png

 

 

 

here's a screenshot from freelancer.com looking for someone to make a program like this:

frreee (1).jpg

 

0 Likes