John Smith From Google - UTM Google Shopper - Creating false abandoned carts

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Shopify Partner
371 8 62

Recaptcha is essentially stopping people from continuing the checkout. This also blocks the bots from checking. Enabling this will get you disapproved.

 

The bots are not controlled by the unchecking automatic updates. The bots are actually for all merchants. Google does this to check whether the shipping details are correct and if the price in the checkout matches the landing page and data feed.

The automatic updates, only checks the landing page, not the checkout.

Hope this helps.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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Ok if you think Recaptcha “blocks” Google then that means that brands can still set their settings to not allow Google to check for price and availability. Not ALL brands are crawled for this and only the ones who sign up for it are subject to the crawling. I have worked with numerous brands across WooCommerce, Shopify and Magento and not all have John Smith. Just because you are signed up for Google Shopping doesn’t mean you are subject to John Smith. I know Shopify’s weaknesses and even Shopify HR was recruiting me last year for the UX Business Director post.

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Shopify Partner
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I think the reason Google has not built a bot for every eCommerce platform is that each eCommerce platform has different server-side elements that control the ordering of items.

John Smith bot has started just about 2 or 3 months or so ago. As this bot requires to physically click on a button, it needs to know what buttons to click. And this is different for each eCommerce platform.

As Shopify is unified across all merchants, developing a bot for this is very easy, especially as the checkout is all the same. I am expecting this to roll out to all major eCommerce platforms within the next 2 years.

I'm glad Shopify wants to recruit you, that's an amazing opportunity.

Keep safe.

 

 

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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I just had a call with Google Merchant Center. They confirmed that it is ok
to block John Smith. While they would not disclose what is John Smith, they
did 100% confirm that John Smith is not connected to Google Ads. Blocking
John Smith will not affect the Ads performance including Shopping.
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Tourist
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Hey guys, glad to see this thread gaining traction! Great to know that John Smith is just Google.

To help out other Klaviyo users, here are some solid filters to ensure that your abandoned cart flows are not sending to past, current, and/or future John Smiths. I also implement all these flow filters beneath for the "Added to Cart Trigger" & "Browse Abandonment" Klaviyo flows just to be safe. (Along with their respective additional filters.) Enjoy!

78d22e2a9ff6e46a584e74610b8e4e5d3ad366e644e6839d780d264cb1cce4c3c4fd67e42851bd855b3fd55434bc7bcf

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Tourist
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That is NOT what I was told by the Google Merchant team. I was told that if
they cannot check out shipping and pricing that is advertised in our Google
Shopping feed for an item, that item will no longer show up in Google
Shopping. This is also what was told to the WSJ writer.

I think Google needs to get their messaging act together.
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Shopify Partner
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For anyone concerned, please ask your questions at Google's official community. 

And I want to emphasize, that AVL's reply regarding blocking bots or users, is not allowed. Most likely the Google Employee you talked to, did not fully understand your question or was answered out of context. Simply read the policy, here it is again: https://support.google.com/merchants/answer/4752265?hl=en

Everyone, please do not listen to blocking checkout users, this is such as serious violation, that you will get suspended.

@Michele_Carr thanks for your reply. And making the public aware of the policy.

@AVL, sorry but your comment can not be verified and is a policy violation as per: https://support.google.com/merchants/answer/4752265?hl=en

You can filter out your analytics data, that is absolutely fine, just not block checkout users or bots.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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I reached out to GMC again for a final confirmation on their previous
statement. Looks like they backtracked. The final resolution was to remove
the data created by John Smith versus blocking. I have updated my blog post
to reflect their updated statement.

>From Klaviyo, deleting John Smith will just allow the bot to come back and
they recommended suppression. It boggles the mind that Google would skew
their own Analytics data. After updating the settings for Google to not
automatically update the price and availability (I use Feedonomics for the
product feeds), there has been no sign of the bot but I'll keep monitoring
it.
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Hey this just happened to my store too! Same physical address and everything. The email given was Johnsmithus.1801@gmail.com. I hope they fix this soon!

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Tourist
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@AlwaysAmazing welcome to the new normal, where John Smith will become your most annoying customer. I’ve had him visiting my store probably 20 time’s a week (rough guess) since Feb 2020. (Makes me wonder is his middle name is Rona )

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