Keep getting an error when connecting Google Shopping

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New Member
2 0 0

I'm trying to configure google shopping and when I set up the account I get the following error. I've taken a look at my shipping setting and can't see any issues. Please help.

Shipping settings

Google requires shipping settings for certain countries. We’ll import them from your current Shopify store settings.

Shipping rates are required for Australia.

We located your Shopify store shipping rates and will import them automatically.

We couldn’t add shipping rates to your Merchant Center account. You’ll need to refresh your shipping rates before you can create an account.

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Shopify Staff (Retired)
Shopify Staff (Retired)
434 0 75

Hi, Devi!

My name is Jade, I am with the Social Care Team at Shopify.

Google Shopping can have issues if your business offers free shipping. I did some digging and found an older forum post here about a similar issue another business owner had. This post is from when we used an app to connect stores to Google Shopping before the launch of the sales channel. If you try to setup weight based shipping and have the minimum be 0.1lbs that might just work!

If you're still experiencing issues reply to this post and we can send you an email and have a look at your account. 

Sincerely,

Jade | Social Care

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New Member
2 0 0

Tried that but still having issues. 

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Shopify Staff (Retired)
Shopify Staff (Retired)
434 0 75

Hi, Devi!

Thank you for the quick reply! I reached out to you by writing to the email address that's associated with your forums account. The subject line of the email is Shopify Support - Forum Post. Reply to the email when you have a chance and our Support Team can provide further assistance.

Looking forward to your reply,

Jade 

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New Member
1 0 0

Hi Jade,

I too am getting a similar error in my store. Can you please assist?

Cheers,

Gopinath

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New Member
2 0 0

I'm getting the same issue. Must be an Australia specific bug

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Shopify Staff (Retired)
Shopify Staff (Retired)
434 0 75

Hi, Gopinath & Nat!

I sent both of you an email with the subject line Shopify Support - Forum Post. We'll need to have our team dig and find out what specifically is causing this issue with your stores. 

Looking forward to working on this with you!

Jade | Social Care

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Tourist
5 0 2

I'm experiencing the exact same issue for the United Kingdom. Hopefully there will be a solution soon! :)

Chris

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Shopify Staff (Retired)
Shopify Staff (Retired)
434 0 75

Hi, Artworx!

Our Tier 2 Department has recommended making a separate shipping zone for the country you're located in. So if your business is in the United Kingdom you'll need to make a separate shipping zone for your country. After creating a shipping zone you'll need to make the minimum order amount $0.01 for a price based rate or 0.01 for a weight based rate. Here are the steps to set that up:

1) In your Shopify admin click Setting > Shipping

2) Click Add Shipping Zone

3) Click the Add Countries button and select the country your business is located in. For this example I'm using the United Kingdom.

4) For a price based rate you'll want to make the minimum order amount $0.01 like the image below:

If you're using a weight-based rate, the minimum order weight would be 0.01

Make sure you're always clicking Save so that you don't have to go back and do the same steps again. 

Looking forward to your reply!

Jade 

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New Member
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Thanks Jade. I have got further now in the process. Cheers Nat

 

Adding the .01 to the rate fixed it

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