I'm trying to configure google shopping and when I set up the account I get the following error. I've taken a look at my shipping setting and can't see any issues. Please help.
Google requires shipping settings for certain countries. We’ll import them from your current Shopify store settings.
Shipping rates are required for Australia.
We located your Shopify store shipping rates and will import them automatically.
We couldn’t add shipping rates to your Merchant Center account. You’ll need to refresh your shipping rates before you can create an account.
My name is Jade, I am with the Social Care Team at Shopify.
Google Shopping can have issues if your business offers free shipping. I did some digging and found an older forum post here about a similar issue another business owner had. This post is from when we used an app to connect stores to Google Shopping before the launch of the sales channel. If you try to setup weight based shipping and have the minimum be 0.1lbs that might just work!
If you're still experiencing issues reply to this post and we can send you an email and have a look at your account.
Jade | Social Care
Thank you for the quick reply! I reached out to you by writing to the email address that's associated with your forums account. The subject line of the email is Shopify Support - Forum Post. Reply to the email when you have a chance and our Support Team can provide further assistance.
Looking forward to your reply,
Our Tier 2 Department has recommended making a separate shipping zone for the country you're located in. So if your business is in the United Kingdom you'll need to make a separate shipping zone for your country. After creating a shipping zone you'll need to make the minimum order amount $0.01 for a price based rate or 0.01 for a weight based rate. Here are the steps to set that up:
1) In your Shopify admin click Setting > Shipping
2) Click Add Shipping Zone
3) Click the Add Countries button and select the country your business is located in. For this example I'm using the United Kingdom.
4) For a price based rate you'll want to make the minimum order amount $0.01 like the image below:
If you're using a weight-based rate, the minimum order weight would be 0.01
Make sure you're always clicking Save so that you don't have to go back and do the same steps again.
Looking forward to your reply!
|an hour ago|