I have been having problems with a link to a pdf on my contact page. i've uploaded the pdf file to the "Settings> Files" and then added the link to the pdf in the rtf box but the link is not active on the live version of the web site, whatever i do.
i've talked to a shopify guru and he noticed something strange in the corresponding html might be the problem.
does anybody know what i can do about this?
thank you so much
Ash here from the Shopify team. Welcome to the Shopify Community!
I'm sorry to hear of the problems you're facing with linking your pdf file to a page. I'm happy to help out with this! In order to help out, I'll first need to get some more information. Could you please send me a link to the page where you've attempted to link this pdf file? Also, could you please share some screenshots showing how you've tried to set up the link? Once I have some more context, I should be able to provide some more assistance. Also, just for reference, here are some steps on how to properly link a pdf file to a page:
I hope this is helpful, but if you continue to face issues, please reply back here with some additional information. I'll be glad to continue assisting.
Hello Ash and thank you for your help
So as i mentioned to the guru i spoke to by chat, i have done everything the instructions you posted say. stiff the link does not work. It may be linked to the blurb highlighted in the image i inserted in my query
the page i am trying to do that in is https://ericcarlosbertrandart.com/pages/about-me
this is where i get the url and where my pdf file is
and this is how i do it
please od not hesitate if you need more info
Thank you for getting back to me with the additional information and screenshots!
I accessed the page linked in your reply, and after clicking the "CV (PDF)" hyperlink, I'm redirected to a page featuring your PDF file. Check out these screenshots to see exactly what I'm clicking, and where I'm directed:
Is directing me here:
Is what's shown in my above screenshots the functionality that you're expecting? If so, it would seem that it is working on my end as expected, and I have some local troubleshooting steps you can take to try to resolve the functionality on your end. Here are some steps to try:
Please reply here and let me know how this goes for you. If you continue to run into the same issue, please also send an additional screenshot showing what happens on your end when you try to click the "CV (PDF)" link.