Locked out of Shopify after domain purchase...

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Tourist
5 1 0

This is now my second time dealing with this issue.

I had a similar issue with my other Shopify stores.

 

I paid for my domain, and them BOOM.... Account locked.

 

Please help. Feel free to send me an email to the email on file.

Thanks,

 

KD

 

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Tourist
5 1 0

HELLO??

 

Anyone out there?? I need help with my store. I paid for my domain, and then you all locked my account. I'm running out of time on my free trial period.

 

PLEASE HELP!!!

 

KD

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Shopify Staff
Shopify Staff
908 84 158

Hey, @audi1990!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am sorry for the delay and I am sorry to hear that your store is unavailable. I will need to take a closer look at your account to see what is going on. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get take a closer look for you. Please check your spam/junk folder for this email as sometimes it can land there.

Thank you and we will speak soon! 

 

Lulu | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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Tourist
5 1 0

Hello.....

Can anyone else help or possibly respond??

I emailed back and forth with Lulu and she sent my request to the higher ups.....

Still no response from them.

Pretty sure my "Free Trial" is almost over at this point.

I've been emailing daily and seem to be getting absolutely nowhere.

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Shopify Staff
Shopify Staff
908 84 158

Hi, @audi1990.

Sorry for the delay you are experiencing. Your ticket is in our internal operations queue which is the only place that can deal with your query. We are experiencing much higher than usual volumes of contact so that why there has been a delay but please don't keep emailing daily as it increases our queues and therefore slows down the process. I understand this is inconvenient for you but we are working through everything as quick as possible. The first place you will get an update is that email, as we do not have access to your file here in the forums community so please keep an eye out there for any information.

Of course, if there is anything else I can help with in the meantime, please just let me know!

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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Tourist
5 1 0

This is an accepted solution.

Really LuLu? Don't email everyday because it fills the que? Seriously? 

You all charge my card RELIGIOUSLY for services.... then send me a message saying I would receive a response in "48-72 hours"... JUST TO LATER BE TOLD to NOT email because it fills your que? Really??

So how am I supposed to receive "Support"? Apparently we aren't worthy of a response unless we air our problems out on a forum. Shopify does NOT have a phone number that we can call like ANY normal business and that whole "Higher up" mythical department is a complete BUST. If your que is THAT packed then maybe you all need to higher MORE people to deal with EMAILS. 

The problem you speak of is a SIMPLE verification process that can be handled in LESS than 5 minutes and you know it. This isn't my first time in this EXACT SITUATION. I like how you are making excuses for your "TEAM" that's clearly dropping the ball here, but if YOU can't fix this issue, then how about linking someone who can?

OBVIOUSLY your next response is going to be about how "Covid slowed things down". And to THAT my response will be something along the lines of "FIND A BETTER EXCUSE". You, just like the rest of your team, are working from home. Sending emails. 

I highly doubt I'm the only one in this situation. Sooooooo....... Come on Shopify. 

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