Locked out of account

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New Member
1 0 0

Hi, I opened an account for CP Designs Uk sometime ago now, for health reasons I have not been able to continue, yet I am being charged £29.00 a month. It says I have to ask the administrators permission, yet I am the admin and owner. At present they keep just taking my money for no access to the service either to continue it or close it. There is no way of directly contacting Shopify?

Please help,

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Excursionist
13 1 2

You may try this URL to contact support: https://help.shopify.com/en/questions#/login

Pls note that you have to first make a search, then only it will show you helpful articles plus the option to contact support by email/chat at the bottom of the page.

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