Our store is totally locked. Our bills are paid. We are in good standing. We don't know why it's locked or how to even get ahold of shopify. We need to manage our store and our orders. It's been 2 whole days.
Yes, I tried this: https://help.shopify.com/en/questions#/login (Login blocked)
I tried email@example.com. (Autoresponder says they don't accept emails)
There are no phone numbers that I can find.
Everything points back to some method of "logging in" to your store for support, which we clearly cannot do.
Help would be appreciated
Helen here from Shopify Support. I’m sorry to hear that you are having trouble logging into your account, and that you are experiencing difficulty contacting support. I’m here to help!
An ‘Oops, something went wrong. This shop is unavailable’ message is often due to one of the reasons below:
Please let me know if either of the above options do not contribute to a resolution, and I’m happy to continue working with you to get this sorted out.
Helen | Social Care @ Shopify
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