Login (Account) doesn't work - Just shows homepage

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New Member
9 0 0

Hi 

The Account link or Login link, Doesn't work. 
Every time that I click on it, the homepage will be showed. 
Please dont mention that : "Active Customer Account" . I did it. (From Settings>Checkout>...)
I did it. 

But not in desktop and not in mobile this link doest not work and I can not login to site. 
And I check it from different devices, But the login page did not show. 
I wasted hours on this.
An issue that is one of the minimums of a system and should be solved very easily.


I am waiting for your help. 

Thank you

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Shopify Partner
260 24 30

Its better if you can provide store url so experts can check what exact issue

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
Give a try to Shopify APP: https://apps.shopify.com/short-track
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New Member
9 0 0

Thank you
This is my shop URL : 
http://sondos.com.tr/

And this is admin address : 

https://sondoswear.myshopify.com/

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New Member
9 0 0

Can any one help me?
I can see login page in design mode, But in operation mode, It doesn't appear? 

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Shopify Partner
260 24 30

Hi,

I'll help you now! Do you have skype? I may need some answers and some code files screenshot

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
Give a try to Shopify APP: https://apps.shopify.com/short-track
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Shopify Partner
260 24 30

please check in Online store -> Navigation -> URL redirects
that there no redirect for login page to home page.
If there is no redirect then, check in theme.liquid and customers/login.liquid files for any location redirects 

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
Give a try to Shopify APP: https://apps.shopify.com/short-track
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New Member
9 0 0

Thank you  

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New Member
9 0 0

I checked the Navigation > URL Redirects : 
There is not any redirection on this page. 
And in theme.liquid or customer/login.liquid , What exactly should I look for? And What should I do with that ? 
Thank you again for your attention.

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New Member
1 0 0

Hi sondosfashion

Hopefully, I was able to find what was causing this issue on my store: I was having the same problem, when user clicked on login, it redirects to the homepage.

Just check what is set on the "Customer accounts" options on "Settings > Checkout". It can't be set to "Accounts are disabled", so the login page will not works.

As I tested, to enable the login page, you need to set it to "Accounts are optional" or "Accounts are required".

It's working fine for me again.
I hope it can be helpful to you too.

Thanks.

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