Looks like my site is down. NO MORE PHONE SUPPORT???

daccomultimedia
New Member
2 0 0

i checked with my domain company (goDaddy) and all is well there. I have no delinquencies and all is paid in full for many years so i'm trying to understand what happened to all of my work since January. The site is COMPLETELY blank and there is NO ONE that is available to chat with me regarding what happened?? I'm confused.

0 Likes
Elle
Shopify Staff
Shopify Staff
1030 76 166

Hi, @daccomultimedia 

Sorry to hear you're having trouble finding your work and contacting our support. 

I'd be happy to help you from here, or you can connect with our 24/7 support by following these steps: 

  • Log into our Help Center 
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select 'Continue' under 'Get Support'
  • Select your preferred support option (live chat, email, web callback, Twitter)

If you'd like me to look into this for you, please let me know your domain! Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
daccomultimedia
New Member
2 0 0

@Elle my domain is daccomultimedia.com

0 Likes
Elle
Shopify Staff
Shopify Staff
1030 76 166

Thanks @daccomultimedia 

It appears you haven't connected your domain to your Shopify store yet. No need to worry, this is an easy fix. Please follow these steps to connect your domain to your Shopify account: 

1. From your Shopify admin, go to Online Store > Domains.

2. Click Connect existing domain.

3. Enter the domain that you want to connect (http://daccomultimedia.com/)

4. Click Next.

5. Click Connect automatically.

6. In the Sign In window, log in to your GoDaddy account.

7. Click Connect.

Here is our Help doc on connecting GoDaddy domains for your reference. 

Let me know if this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes