Lost my Domain

New Member
1 0 0

I had a shopify domain, but when my credit card renewed, the autopay on the account stopped taking the card so my domain doesn't show up anymore. How do I get it back?

0 Likes
Shopify Staff
Shopify Staff
590 36 75

Hi, @SherriD.

Sophia here from Shopify. Welcome to the Shopify Community!

If your billing information is already updated to reflect the new card details, you can renew your domain manually either by reconnecting it or repurchasing it, depending on how long it has been disconnected. To see if you can reconnect it, head to Online Store > Domains in your admin and select "Connect existing domain" near the top of the page. Let me know what happens when you select this option.

20-12-pz95j-x81xi

 

Sophia | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes