Lost my Domain

New Member
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I had a shopify domain, but when my credit card renewed, the autopay on the account stopped taking the card so my domain doesn't show up anymore. How do I get it back?

Shopify Staff
Shopify Staff
590 36 75

Hi, @SherriD.

Sophia here from Shopify. Welcome to the Shopify Community!

If your billing information is already updated to reflect the new card details, you can renew your domain manually either by reconnecting it or repurchasing it, depending on how long it has been disconnected. To see if you can reconnect it, head to Online Store > Domains in your admin and select "Connect existing domain" near the top of the page. Let me know what happens when you select this option.



Sophia | Social Care @ Shopify
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