My shopify store has two emails set up for forwarding:
and they are supposed to forward mails to my personal email. When this was set up last week, I was receiving mails, but my tests today show that this is no longer the case. I have tried deleting the mail accounts, and setting them up again (to no effect), and also have checked my junk folder with nothing there either.
Could someone please look into this? I am worried I am missing mails to my mailbox.
Savannah here from Shopify. :)
Hmm, that's very strange indeed! As a first step, I would recommend deleting your forwarding addresses by navigating to Online Store>Domains, and clicking "Manage" on that thescandique.com domain.
Once you've done that, try sending a test email, but make sure that you're not sending that email from the forwarding address.
Let me know how that goes, and if it's still acting up we can chat about getting our advanced technical team involved.
Savannah | Social Care