Major Glitch on Shopify's Return Labels

Solved
ASUCrystal
Tourist
7 0 11

WARNING: When you create a return label through Shopify, check the tracking number BEFORE you email the prepaid shipping labels to your customers! I created a return label through Shopify yesterday. When I checked the tracking number today, it said that it got delivered on October 30, 2020 in Washington (we're located in Texas). My customer emailed me a picture of the box with the prepaid shipping on it, and it was exactly the same.

This already happened twice in a week, and I'm so upset because I'm never going to get the returned items to resell again. I've chatted with Shopify about this issue, and they said they're working on it. They're just confused as I am about this. I just wanted to give everyone a heads-up.

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DREW7
Excursionist
11 1 4

This is via USPS in the states or?  Your saying that the tracking number is a duplicate that's already been used?  Thanks

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ASUCrystal
Tourist
7 0 11

Yes, merchants can purchase USPS prepaid shipping labels for returns on Shopify.

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DREW7
Excursionist
11 1 4

Gotcha...just wanted to confirm you meant USPS in the states.  We use shop exclusively for return labels and haven't had any issues, but will keep an eye on it. 

Unrelated, but we've been having issues with orders NOT indexing when searched for in the orders dashboard.  I.e you place an order, pay, processes, all good and then 2 weeks from now, you still haven't received what you ordered.  You contact us, we search for the order and it doesn't come up (both by name, order number etc)....except the customer furnishes the order confirmation email, so obviously it must exist!? Only way to find has been to use the arrow button in orders page to scroll and scroll until getting to the day the person ordered...low and behold the order is there unfulfilled!

Point of mentioning above is that I'm convinced they've done SW upgrades and there's some serious bugs/issues with things that should be "table stakes."   We open ticket and it gets "fixed", 3 weeks later, same things starts happening again...rinse and repeat.  

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omokwdan
Tourist
3 1 1

Please keep me updated. This just happened to me. This is a disaster 

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DREW7
Excursionist
11 1 4

Happened to us this week. 

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paleoscavenger
New Member
1 0 0

This happened to me as well. I generated a return shipping label in Shopify on Jan 21, 2021 and my customer used the label to return the product to me in Chicago, IL, but when I look at the USPS tracking - it shows that it delivered in Provo, UT on December 22, 2020. USPS won't allow a claim to be filed, because according to them the package delivered. What are we supposed to do to get our package back??

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mariagreateros
New Member
2 1 1

This is an accepted solution.

I've had many problems with wonky/used return trackings as well. A way around this- I just keep creating more return labels until I see an "un-used" one. What I'm wondering though- do we only get charged for the ones that are actually scanned/used? Or does USPS charge us for any return label created. Any help is appreciated!

omokwdan
Tourist
3 1 1

This is an accepted solution.

We only get charged for the ones used. Luckily the item I created a return label for was shipped back to me. But I had to call usps everyday for tracking updates. 

Chrissyx3
New Member
1 0 0

I just had this happen to me and i'm so upset. Is my product just gone now?? I'm not sure of what to do. 

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