May payouts from shopify payments are on hold while under review

ErykStaruch
New Member
1 0 0

I have recently completed my first order and I have gain money from it but I had to prove my identity so my pay-outs were on hold but after I have done this and sent in the required proof that I am who I say. My pay-outs are still on hold and under review and I don't know how to receive or claim my money and I don't know if this will ever fix by it's self or if I have to do something because 

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Ted
Shopify Staff
Shopify Staff
1209 107 128

Hi @ErykStaruch,

Ted here from Shopify, thanks for posting your query! 

Normally when the system asks you to submit documents to prove your identity, it can take a few business days for our Shopify Payments team to manually review and approve these documents. Can you tell me when you submitted this information into the system? As well, could you double-check your inbox to see if you have received an update or an email from Shopify in the past week? This might have been sent to your spam, junk, promotional or social folder if you could take a look. 

How are you finding Shopify so far? Have you launched your store? 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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