Merge Customer accounts

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New Member
1 0 10

Starting a new thread for this because it needs the attention. NEED to be able to merge customer accounts. Shopify has 5000+ employees. There's no reason they should not have this feature added yet. Store owners have been requesting it for 7 years.

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New Member
1 0 6

I am looking for this option as well. Duplicate customer accounts created due to different email addresses create a confusion. If the merge feature is added, it will be easier to track sales. It has been years that I am surprised Shopify hasn't done anything!

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Tourist
10 0 14

AGREED and I'm sick of being ignored.

This is BASIC customer account management in EVERY system but Shopify.

Requests from hundreds and hundred of shopify users for our stores since before 2016.

Are they joking?

Select customers, check box, check box - MERGE.

Done.

 

PLEASE RESPOND with WHY this is continually ignored and NOT added by now?

 

I've had enough.

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Tourist
7 0 4

SHOPIFY REALLY NEEDS TO FIX THIS!!! I HAVE BEEN TRYING TO FIX IT ALL SUMMER AND I'M LOSING MY MARBLES!!! SHOPIFY - CAN YOU PLEASE GIVE US SOME SORT OF WAY TO FIX THIS????

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Tourist
7 0 4

SERIOUSLY THE WAY TO DO IT!! SHOULDN'T BE THAT DIFFICULT!

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New Member
1 0 2

Also looking for this ability--- seems like it's been been requested by other Shopify users for over 5 years.  How is merging customer accounts not possible yet????!

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New Member
2 0 2

Adding my name to the request for a Customer Merge feature.  Have a customer that input his email incorrectly on an order.  I can't edit his email to the correct email address because he has previous orders with us in the past.  How do we fulfill his order and have him receive email notifications when his email is incorrect and I can't change it to the correct one? We will manually send him emails about his order shipping, tracking#, etc, but it is unprofessional and confusing to the customer... who called us to let us know he input his email incorrectly.  Definitely would like to see a customer account merge feature!

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Shopify Partner
55 0 91

In my continued quest to get this noticed I am now tracking all threads that have requested this. This is the current list:

https://community.shopify.com/c/Shopify-Discussion/Can-we-merge-mulitiple-customer-accounts/td-p/347...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/714494

https://community.shopify.com/c/Shopify-Discussion/Merging-customers-within-Shopify/td-p/271768

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385219

https://community.shopify.com/c/Shopify-Discussion/Can-we-merge-mulitiple-customer-accounts/td-p/347...

https://community.shopify.com/c/Shopify-Discussion/Merging-two-customer-accounts-into-one-still-not-...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385189

https://community.shopify.com/c/Shopify-Discussion/Will-we-ever-get-the-feature-to-merge-customers/m...

https://community.shopify.com/c/Shopify-Discussion/We-should-be-able-to-merge-Customers-by-Dragging-...

https://community.shopify.com/c/Shopify-Discussion/Editing-customers/m-p/744576

https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/td-p/199735

https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/m-p/864655

https://community.shopify.com/c/Shopify-Discussion/Merging-Customer-Accounts-wanted-for-over-SEVEN-Y...

https://community.shopify.com/c/Shopify-Discussion/Merge-Customer-accounts/m-p/793090

COME ON SHOPIFY - LISTEN TO US AND GET THIS FIXED

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Tourist
7 0 9

Please see the last post regarding ALL of the threads requesting this. WE NEED THIS FIXED .. and thank you to the person who put that post together with all of the threads. It's very much appreciated.

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Shopify Partner
55 0 91