Merge two customer accounts into one

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Excursionist
19 0 34

I agree Shopify definitely needs a customer merge option that merges the orders under the customers together.

 

  1. The merge feature should allow both customer and customer registered (ie with customer login/password) accounts to be merged,
  2. The merge feature should ask the merchant which of the two existing email addresses they want the new merged account to use,
  3. The merge feature should ask the merchant which of the two existing email addresses they want all the orders to be updated to OR leave all orders under their existing email addresses.
  4. The merge feature should warn the merchant if they choose to merge the two customer records under the email of the non-registered customer account. (IE that they will have to send out an invitation to the customer to make the new merged customer account a registered customer account.
3 Likes
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Excursionist
19 0 34

I agree Shopify definitely needs a customer merge option that merges the orders under the customers together.

  1. The merge feature should allow both customer and customer registered (ie with customer login/password) accounts to be merged,
  2. The merge feature should ask the merchant which of the two existing email addresses they want the new merged account to use,
  3. The merge feature should ask the merchant which of the two existing email addresses they want all the orders to be updated to OR leave all orders under their existing email addresses.
  4. The merge feature should warn the merchant if they choose to merge the two customer records under the email of the non-registered customer account. (IE that they will have to send out an invitation to the customer to make the new merged customer account a registered customer account.
4 Likes
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Shopify Partner
2294 116 352

Old post of mine is outdated:

the forums are primarily user-to-user. So make a formal detailed feature request via email to support@sho....

If ontop of public discussion you want to make a formal feature request use https://help.shopify.com/en/questions#/login

This is due to a change in shopify's support process to reduce wait times for all merchant support; such as by associating merchant stores/accounts to issues when they are made and not 2 emails later.

 

 

Cannot edit the old post as this is a very old thread.

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1 Like
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Excursionist
19 0 34
I opened a ticket yesterday. Included the links and my suggested features.
2 Likes
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Shopify Partner
38 0 61

I've just registered for the online reunite conference in 10 days time: https://www.shopify.com/reunite#RegistrationForm - Join us for our first-ever livestream experience for Shopify merchants as our executives and senior leaders reveal upcoming features, share major announcements about what we’re building to navigate tomorrow, and provide you with exclusive insights about the future of commerce. Let’s reunite

 

Perhaps we can get the chance to harangue the senior execs to finally give us this feature after SEVEN years or more of asking. Shopify - if you are listening be warned!

4 Likes
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Excursionist
11 0 7

wow, go John

well if you get int here please addf the default shipping carrier on the mobile app.

Would save a lot of time at post office if you could set the default .

 

2 Likes
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Shopify Partner
17 0 32

Right on JohnC, psyched to hear how it goes, thanks for your effort!  

2 Likes
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Tourist
7 0 5

This is so important to have. People have more than one email address in 2020.

 

please and thank you

2 Likes
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Excursionist
14 0 5

Hello Daniel,

Do you know if there was a solution for this problem? 

The conversation is too long to follow but you summed it up pretty well. 

Thanks, Ifat

1 Like
Excursionist
19 0 34
Hello LiLi,

So far no change: Shopify support has noted that the request was made
(several years ago and again 2 months ago), but to my knowledge has given
no indication that it has undertaken any follow up beyond noting the
request.

This is remarkable given that the merging of two duplicate customer or
member records (often called a 'pinch process') is a universal process
(meaning every system with customers / members requires one and has such a
process - shopify being a notable exception).

The reason that the merging of two duplicate customer or member records is
universal is that inevitably duplicate records (each with valid information
and child records, such as paid orders) will occur over time. Even systems
that only create member / customer records by internal staff have such a
process. That shopify with its ability to allow the general public to make
member / customer records via email addresses does not have this process is
a stark exception. That Shopify hasn't closed this very low bar
functionality gap after over 7 years of requests is actually amazing. I
suspect if this got any press at all, then Shopify would attend to it. I
suspect the issue is that Shopify's customer request log is essentially a
graveyard of requests because there are so many. This is also very common,
but regrettable. One would hope that Shopify had a counter on its customer
requests to note how many customers had logged a request so as to rank
requests, but from this 7 year old request I suspect that's not the case.

If this issue were reported out by us (the Shopify merchants) to youtubers,
podcasters and other people who concentrate media around the subject of
Shopify use, then perhaps the folks who actually decide Shopify features
would get wind of the issues. Given 7 years it might make a pretty good
story to get picked up.

Hope that helps,

Dan
5 Likes