I just checked the /admin/customers, aka shopify admin customers page.
There doesn't appear to be anything new there and nothing related to customer merge (as it has been for the last 7 years).
What were you suggesting the "check the customers page" for? Do you see a customer merge option on your shopify admin customers page?
Well said @Daniel_Kaplan I'm now trying any route possible to raise this issue as this forum/support route seems fruitless (although I will keep posting here just to keep it alive). I am now commenting on any ecommerce reviews I see highlighting the major deficiency. I have also sent LinkedIn messages to the shopify CEO and Product VP - I didn't get any response but hopefully they will be aware of the pain. Moving to another platform would be painful as I have built quite an ecosystem around shopify with automated subscription management and order fulfilment. The reality is had I known this at the start I would never have chosen it. And if this basic/essential functionality was there I would not want to go elsewhere.
We recently left Square where this feature was a key to managing customers accounts. I see this is an issue with Shopify, I hate to think I made a mistake importing my customers and products over to Shopify. This feature is needed and should be already a part of the list of features and not something we need to beg developers to implement.
And I've just had another instance this morning:
= unhappy customer and unhappy merchant