This came up again over the weekend via the POS app. Shipping details had to be entered twice because a customer forgot they'd signed up to the newsletter - the app spits up an error saying the email is already in use, forcing customers to add their details all over again.
For the love of God, when the POS app recognises an email, just provide an option to update the account using the new data.
I've tried explaining these inflexible data issues to Shopify but staff don't get it. One guy even accused me of just airing grievances! Try working a busy pop-up sale for a week and this stuff will smack you in the face. The frustration expressed in these forums is nothing compared to the reality on the ground sometimes.
This stuff annoys impatient shoppers on a level you cannot believe - and who can blame them? It's 2020, ya know?
It's understandable that Shopify doesn't like this stuff to be public but when you contact them directly, your request has zero visibility. I do both and it still takes years, if at all.
Shopify needs to provide visibility, explain their position and actually fix stuff. It's like they think they're Apple or something.
|an hour ago|