Merge two customer accounts into one

New Member
1 0 1

It does not work. The e-mail gets updated in the order, but the account association remains the same.

1 Like
New Member
1 0 1

We have a customer who bought stuff from our retail store and we created an account for her but then made online purchase and created another account. i wanna combine those two accounts! help me..

Knut Brouwer wat program do u use for ur loyalty points?

1 Like
New Member
2 0 2

I'm dealing with the exact same issue as described by Oyu. None of the above solutions work. I cannot delete a customer with an order or separate the customer from the order (to reassign the order to the appropriate account). Effectively, this customer has an account they created online and another that was automatically generated when they purchased in store. If it has happened once, it is bound to happen again. Please develop a solution to this problem.

2 Likes
Shopify Partner
13 0 21

Any update to this?  Last I heard we're in 2015 and nothing is impossible.  :)  Hell, we can do real time shipping calculations to Nome Alaska while simultaneously sending out order confirmations in addition to recovering abandoned carts and setting discounts and sale prices all within a second or two; shouldn't be that hard to fix a simple mistake made by humans...right?  

4 Likes
New Member
1 0 3

@John O 

Any updates? We are all getting the same error from your instrucitions - can you or someone else from the Shopify team please suggest a solution? 

3 Likes
Excursionist
23 0 49

No way to merge customers?!

3 Likes
Excursionist
11 0 20

Once again, genuine and serious issues with Shopifty directly impacting real customers with busy websites gets utterly ignored - This issue affects us on a weekly basis leaving us with a growing list of dual (or more) accounts for the same customer that can't be reconciled.

It's like Shopify is only interested in signing up small starter accounts - those with busy active sites raising real operational issues impacting their business are just ignored

 

 

3 Likes
Not applicable
704 0 56
Shopify Partner
28 0 3

We need a solution for this too.

2 Likes
Shopify Partner
9 0 4

I would also like a solution for this problem. Thanks Shopify Team!

2 Likes