Merge two customer accounts into one

Gustav_Nadeau
New Member
1 0 2

It does not work. The e-mail gets updated in the order, but the account association remains the same.

Oyu_Batkhuyag
New Member
1 0 2

We have a customer who bought stuff from our retail store and we created an account for her but then made online purchase and created another account. i wanna combine those two accounts! help me..

Knut Brouwer wat program do u use for ur loyalty points?

Luke_Wiley
New Member
2 0 3

I'm dealing with the exact same issue as described by Oyu. None of the above solutions work. I cannot delete a customer with an order or separate the customer from the order (to reassign the order to the appropriate account). Effectively, this customer has an account they created online and another that was automatically generated when they purchased in store. If it has happened once, it is bound to happen again. Please develop a solution to this problem.

Nik_Hawks
Shopify Partner
18 0 35

Any update to this?  Last I heard we're in 2015 and nothing is impossible.  :)  Hell, we can do real time shipping calculations to Nome Alaska while simultaneously sending out order confirmations in addition to recovering abandoned carts and setting discounts and sale prices all within a second or two; shouldn't be that hard to fix a simple mistake made by humans...right?  

JosephG
New Member
1 0 4

@John O 

Any updates? We are all getting the same error from your instrucitions - can you or someone else from the Shopify team please suggest a solution? 

Sarah15
Excursionist
23 0 50

No way to merge customers?!

Simon_Cavill
Excursionist
17 0 50

Once again, genuine and serious issues with Shopifty directly impacting real customers with busy websites gets utterly ignored - This issue affects us on a weekly basis leaving us with a growing list of dual (or more) accounts for the same customer that can't be reconciled.

It's like Shopify is only interested in signing up small starter accounts - those with busy active sites raising real operational issues impacting their business are just ignored

 

 

David132
Shopify Partner
28 0 4

We need a solution for this too.

Gregory_Backstr
Shopify Partner
9 0 5

I would also like a solution for this problem. Thanks Shopify Team!

MEAGHAN_DUNKLEE
New Member
1 0 3

I would like a solution to this problem as well, cannot merge two accounts or reassign an order to an existing account.