Merging Customer Account

fisoncustomrods
New Member
2 0 2

Merging Customer-is there a way to merge the same customer into one account? Very confusing, especially when updating financial statements and tracking customer habits. The same customer somehow has the ability to make a sale transaction that’s creates a different account each time.

Julie
Shopify Staff
Shopify Staff
1103 105 276

Hi, @fisoncustomrods!

Julie here from Shopify Support.

If a returning customer places an order with the same email address they've used for a previous purchase, then the order should be tied to the same customer account. Otherwise, if a returning customer places an order using a different email address, then they will have multiple customer accounts. 

At the moment, merging customer accounts is not yet possible. However, I definitely see how merging customer accounts can be useful for tracking and reporting purposes. We've actually received quite a few requests for this feature and this is something that our developers are working on implementing in the near future. Feel free to keep an eye on our changelog for updates.

I hope this clears things up. Let me know if you have any further questions!

Julie | Social Care @ Shopify 
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MudandHoneyCF
Excursionist
15 0 26

I wish this was an option. I have some customers with a few different accounts because they purchase in store and online!! Can we please get this option too???

Julie
Shopify Staff
Shopify Staff
1103 105 276

Thanks for hopping into the conversation, @MudandHoneyCF!

I totally appreciate the need to merge customer accounts. Since our developers are already working on this, there's no further action to take; once ready, the feature will be automatically available on all Shopify stores.

As mentioned above, we'll be announcing the feature release over on our changelog, so please keep an eye out there for updates! 

Julie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MudandHoneyCF
Excursionist
15 0 26

It’s been two months… still no merge option.

And from what I can see, people have been asking since 2013 for this feature!! Instead Shopify jacked our prices DURING A PANDEMIC!

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