All things Shopify and commerce
Yes these new features are great, but PLEASE can we have the ability to merge customer accounts. It causes massive grief for many many merchants and has been repeatedly asked for for OVER SEVEN YEARS. Here are some of the threads - the first from 2013!
https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/714494
https://community.shopify.com/c/Shopify-Discussion/Merging-customers-within-Shopify/td-p/271768
https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385219#M100453
https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385189
https://community.shopify.com/c/Shopify-Discussion/Editing-customers/m-p/744576
This fairly recent thread is 15 PAGES and has probably the best description of the requirement:
Solved! Go to the solution
This is an accepted solution.
You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.
Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.
To merge customer profiles:
Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.
We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.
Thanks for this feedback @JohnC.
I'll dig into these post event and ensure feedback is added to our internal feature request system.
TyW | Online Community Manager @ Shopify
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Agreed, these promises are just false one's. In most of these posts listed above, a staff member has said that they will look into it and it just gets dismissed.. THATS WHY it's been pushed back for 7 YEARS!
There are dozens of features that have been asked for extended periods of time and we will do our best to implement as much as possible but we cannot provide commitment, or timelines.
We always capture feedback provided and ensure as much supporting detail is included so keep the feedback coming as it only helps highlight the value of a feature request.
Thanks!
TyW | Online Community Manager @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
@TyW Are you serious? "but we cannot provide commitment, or timelines. "
THIS HAS BEEN ASKED FOR OVER 7 YEARS!!! Do you have a concept of HOW LONG this is?
How long can people ask for a simple fix????????
This is a joke.
I understand your desire to have this feature but avoid assumptions as requests like this may seem simple but require significant development planning and work to implement.
TyW | Online Community Manager @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
@TyW for 7 years. Yeah okay. This just proves how much the "staff" care.
I wonder why people are fighting for it for such a long time.
We've just had Lyndsey promising lot's of new features. But not this yet - or has she got a surprise for us (I'm ever the optimist)
PLEASE shopify read all the the posts on the 11 threads I posted and look at your feature request log. This recent post summarises some of the pain:
I have a need for this too. There are 10 pages of comments. I was hoping that at the end of the thread, I'd find a link to the solution. Unfortunately this is not the case. This thread was started in 2018. And others as early as 2013. Our businesses depend on having clean organized data to create the best customer experiences. The ability to merge duplicate customer accounts should be a top priority of the product road map. Shopify, if you're listening/watching, 3rd party apps shouldn't be your response (or crutch) to build this feature that is so fundamental to your e-commerce platform.
The lack of this feature limits our ability to do the following:
When we have to go through the painful process of manually consolidating disparate customer data, we're pulled away from other important business tasks. Right now, more than ever, we depend on digital platforms to have functionality as basic as merging customer accounts to help us win back time and focus on strategic efforts to survive the pandemic.
Following this as well. Have a need to merge customer accounts.
I have just flowed in my customer lists from other places, and I already see duplicates that I can't fix. Why can't the system see that there are duplicates and then merge them? Or at least show them to me, and I'll merge them. I can't even delete a duplicate customer profile right now, because they bought something using a different email, I suspect because at the time the Shopify system failed them when they tried to log in as a customer and the Shopify system didn't recognize them. That's the reason why I have many duplicates anyway, which is a particularly big flaw.
It's clear that Shopify's core database was badly designed from the outset and is completely reliant on the consumers email address at it's core. They have fobbed PAYING CUSTOMERS off for at least 7 YEARSwith this "Make a suggestion to our developers" twaddle.
At best they are simply ignoring us as customers and at worst they are flat out lying. But they will have to do something as by now there must be at least several million "duplicate" accounts with the wrong emails etc. It will slowly but eventually kill their own system...
The problem is not simple, peoples identities, payment info, purchase behavior, etc are all involved.
Let alone having a clear identification of how to even do the merge.
If you go through those threads you'll see problem is the lack of 100% clear examples because stores cannot give out data on customers so even third party developers haven't been able to make a good app to solve the problem.
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I realised I pointed to the wrong thread for the best suggestion for this feature - there are 11 of them (and probably more). This was the suggestion from this thread: https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/714494
Thanks for stealing my post haha.. jokes, but seriously Shopify, what the hell?
https://community.shopify.com/c/Shopify-Discussion/Merging-two-customer-accounts-into-one-still-not-...
Much needed feature! When they use their credit card and it has one phone number and then we have entered them previously with another phone number this creates a mess we definitely need a feature to merge two or more customers into one account please please please shopify!
AN ACTUAL FIX IN SHOPIFY FINALLY!!
I just found out this weekend I can now go in a clean up my customers recent transactions and "merge them" in a sense.
While there is no simple merge feature and the work around is a process it is at least possible now and insanely helpful. My process has been:
It's a trip for sure, but insanely worth it for me where keeping in touch customers personally and knowing who my most valuable clients are and what they are purchasing. Ridiculous it took this long but I am very happy that I can finally get it cleaned up this week.
Hope this helps!!
Caleb
This is an accepted solution.
You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.
Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.
To merge customer profiles:
Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.
We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.
To help ensure feedback on the new Merge customers feature isn't missed we've created a single feedback topic, and locked this particular topic.
If you have any feedback to share please post a detailed message in this topic: Merge Customers - Feedback And Questions
Thanks!
- To learn more visit the Shopify Help Center or the Shopify Blog
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