Thanks for checking back in, Nick. I, for one, know that you are not the decision-maker preventing this feature from being added and I'm sure it's frustrating to be in a position of responding to our frustration.
As mentioned a few months ago, it would be appreciated if someone who receives this information from you could give us an explanation of why this feature isn't available. I'm sure there is one. And my guess is there is something in the Shopify code that makes this feature extremely difficult without a major re-write. Otherwise, I see no reason it wouldn't have been added by now. But I'm just guessing.
Given the high level of customer frustration and exasperation in this, and all the other, threads over the years, perhaps a request for explanation could also be made since is doubtful this (common sense) feature is actually coming anytime soon.
i would appreciate a timeline, too.
i have repeat customers who get special treatment once they reach vip status. but they only reach vip status after a certain # of repeat orders. if their orders are scattered between 5 email addresses and 2 phone #s (maybe due to getting married/changing names, or using work vs personal info), then they don't reach vip status.
not to mention that the customer can't look up their full order history in one place....
I have run into yet another reason why this feature is so badly needed.
I have a customer that has one account that is used through our website, and another that is used in store accessed through our POS system. (this is not his preference, its just how things have played out) The email address associated with his credit card / POS account is incorrect. When I try to correct the email address, it won't let me because it says there is already an existing account with that email address!
It is absurd that I can't fix this.
I'm currently dealing with an issue where I have the same customer with two different accounts on slightly different email addresses. When he goes in to place an order on the account he actually WANTS to be logged into, it alway reverts to his other email address during checkout -- and then the order gets attached to the email address he doesn't want to receive confirmations/invoices at. It's very frustrating and it can easily be remedied with a simple customer MERGE feature. Most of your competition (including the cart I moved away from) have this feature and it's completely absurd that Shopify does not.
I'm considering starting a thread to list competitor systems that do offer customer merge. That with a few other requirements will help me decide to move as it's clearly never going to be solved anytime soon. Nick/Shopify - please highlight these threads to all on the exec board: https://investors.shopify.com/Governance/Board-of-Directors/default.aspx
Will this work for physical addresses, too?
That is where "my" issue is.... customers do not have the ability to change their PHYSICAL address or phone numbers, either.
Shopify has partners with GREAT apps... which are losing money from me because I will NOT add anymore apps until Shopify gets off their booty and fixes this request from SEVERAL clients for years.