Migrating to a New Store

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Hi, we are doing a Shopify to Shopify store migration using the same domain that we bought from Shopify. When we tried to Connect the Domains, it goes to "Third-party Domains" with the status "Not Connected". If we try to verify the connection, the CNAME Value will show [Empty].

Also, the site can't be reached if we are using www on the URL but works fine with https and/or just the "domain.com".

Please help.