Hi. Am I the only one who miss a button to send an updated order confirmation when an order has been edited? I create a lot of draft orders for my B2B customers and when I edit an order I can't send a new order confirmation? I just don't understand why that button is missing. It would make total sense to have such a button.
I appreciate you sharing your question in our Community Forums. My name is Olivia and I'm part of the Shopify staff team here.
There's a couple of things I noticed in your question about editing and updating orders, which I wanted to further clarify. You might even find this Edit Order FAQ helpful while reading through this post.
Thanks for your quick reply, @Bettina_Cronqui!
I just want to make sure I understand your feedback entirely before I can pass it along.
Once the order is confirmed (i.e. paid for or marked as paid), only then will the order confirmation email be triggered and sent. This is an intentional design because an order is not confirmed until it is paid for and taken out of inventory. After payment it will convert from a draft order into an order.
If you do not want to send your customers updated invoices, then you must mark their order as paid to convert their draft order into an order to send them order confirmation emails. We only recommend marking orders as paid if you already received the funds outside of Shopify. This is critical for your inventory and sales to balance at the end of the day.
This is largely due to merchant consensus, but that certainly doesn't mean it will always stay that way. In the meantime, when you edit your orders, you can apply manual discounts of a certain percentage/amount as such:
Maybe you can tell me a little more about your business model and workflow to help me better understand your needs and feedback.