I purchased a domain called dealsanchor.com in May 27th. I am trying to get it unsuspended and have no way of doing so. when i try to add the domain to my store it says a store with that domain name already exists. I cant find anyone else who has gone through this. I would really appreciate some help.
Hi there @DealsAnchor!
Don here from Shopify.
Could you let us know if you purchased this domain from Shopify directly or if this is a third-party domain?
We would usually see the behaviour you reported here if the domain had previously been attached to another Shopify store in the past.
If that is the case, let us know here and we can discuss your next steps here so you can free up that domain for use on your new store.
Thanks for confirming that!
I'll just need to send you out an email now in order to discuss the specifics of your account securely.
Keep an eye out for that email from me and we can take it from there.