Missing Domain

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New Member
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I purchased a domain called dealsanchor.com in May 27th. I am trying to get it unsuspended and have no way of doing so. when i try to add the domain to my store it says a store with that domain name already exists. I cant find anyone else who has gone through this. I would really appreciate some help.

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Shopify Staff
Shopify Staff
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Hi there @DealsAnchor!

Don here from Shopify.

Could you let us know if you purchased this domain from Shopify directly or if this is a third-party domain?

We would usually see the behaviour you reported here if the domain had previously been attached to another Shopify store in the past.

If that is the case, let us know here and we can discuss your next steps here so you can free up that domain for use on your new store.

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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Yes i purchased the domain directly from shopify on May 29th. Thank you.

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Shopify Staff
Shopify Staff
816 50 103

Thanks for confirming that!

I'll just need to send you out an email now in order to discuss the specifics of your account securely.

Keep an eye out for that email from me and we can take it from there.

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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