Missing Shopify payout

New Member
3 0 0

Hello, I am missing a payout from November 30. Shopify said it was sent to my bank. My bank never received it. I have not changed My banking information where’s my money

0 Likes
Shopify Staff
Shopify Staff
651 63 119

Hi @JaylaFerrell,

Hyde here from Shopify.

I appreciate that could be frustrating. The funds might not appear in your bank account right after they're sent. Banks typically take between 24-72 hours to process deposits to your bank account.

20-12-6zzib-zhbli

 

There's more on this in the help document here.

I hope this helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes