Monthly Subscription Refund

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Hello,

I just closed my account, I was testing shopify (and havent really used it for the entire trial period) and had it billed to renew 2 hrs ago. Since I just closed it, can I be refunded from my billing?

Thanks.

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi, @diehard1653,

Hank here from Shopify.

As your store is now closed, you may be entitled to a refund of your store if it has been closed within the past 30 days if you did not use it.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

All the best,

Hank

Hank | Social Care @ Shopify 
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New Member
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Hi @Hank ,

Same issue here, I have closed down my store but have been charged a subscription fee. Could I get a refund?

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Shopify Staff
Shopify Staff
476 67 86

Hi, @vamseems!

Similar to the above, you may be entitled to a refund of your Shopify monthly plan once it has been done so within the past 30 days.

I will send you an email to verify your store, and then I can take a closer look at if a refund is possible for you!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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