Monthly Subscription Refund

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New Member
2 0 0

Hi, I have the same problem but a different cause. A developer from Fiverr had setup my shop. The service was not in accordance with the agreed terms. I had to shut down the shop and ask for a refund. It was up for three days and no orders were made. No other activities happened aside from customizing the shop, but to no avail. Please help.

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Shopify Staff
Shopify Staff
938 97 158

Hi @axelbedista

As mentioned earlier in the thread, you should try reaching out directly to our live support team who will be able to review your accounts and assist with these billing issues. 

If you're having trouble accessing Shopify live chat via your store or if your store is closed, you can suggest you don't currently have a store, and the support team can authenticate you once you are connected. I made this little video to show you how to access support this way

All the best! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi,

I did away with the idea of my store and never launched it.  I just noticed I've been being billed since August - may I cancel the subscription and so kindly be refunded for August, September and October?

 

Thank you!

Taylor

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Shopify Staff
Shopify Staff
938 97 158

Hi @taylorparish, please reference my post above. The best way to query this is with our live support team, who will be able to investigate this with you. 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hello,

My name is Eliud, I was billed for my store yet I was just trying it out on the free trial . I have since closed my store because i dont want to use it 

Kindly refund the cash that was billed for the store. My e-mail is neliudz@gmail.com.

Will greatly appreciate any help offered.

Sincerely,

Eliud.

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New Member
1 0 0

So I just closed my store and I was prompted with the reasons why, and I was just testing it out. Like another person also did, I never used the trial period for anything and was billed. The store is: Chxlsxy.myshopify.com

If you could help me get a refund for the monthly bill, that would be great because it overdrew my bank account and I might end up with a $35 overdraft fee if I don't get my money back. Please help, thank you!

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New Member
2 0 0
Hello,
Kindly contact Shopify Help Desk with the issue via
billing@shopify.zendesk.com they are very prompt in their response and
refund
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New Member
1 0 0

All of the collections and products have disappeared from my store and I cannot fix this.  I don't know how long this has been going on for - perhaps a month.  Can I have a refund as my site is no good to me.

 

Sally

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Shopify Staff
Shopify Staff
938 97 158

Hi,

As mentioned previously, you should try reaching out directly to our live support team who will be able to review your accounts and assist with these billing issues. 

If you're having trouble accessing Shopify live chat via your store or if your store is closed, you can suggest you don't currently have a store, and the support team can authenticate you once you are connected. I made this little video to show you how to access support this way

All the best! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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