Multiple Addresses on customer import

Highlighted
New Member
1 0 0

We are migrating customers to shopify and realise that there is only one address field to import in our customer CSV? Is there a way to add in a shipping address as well as the billing address?

0 Likes
Highlighted
Shopify Partner
302 5 53

Hi, Kels!

In Shopify "Customers" section there is no concept of "Billing" or "Shipping" address. There is just the list of Addresses attached to each customer.

The Billing/Shipping address is distinguished only when you use the address in the Order - so that the Order level this address needs to be put either in the Billing or Shipping address fields.

While with Shopify CSV import of Customers you can import just one address, you can import several addresses using the Excelify.io app (https://apps.shopify.com/excel-export-import).

If you need help with that, here you can contact us to assist with that import: https://excelify.io/contact-us/

Maris
Excelify.io

Excelify.io | Bulk Import Export Update Migrate | https://excelify.io
Highlighted
Community Moderator
Community Moderator
3391 252 607

Hi Kels, 

Nick here from Shopify. 

Just to confirm what Maris is saying. I double checked with our higher level technical support team for you on this, and it is only possible to import one address via a CSV. Looking into different apps would definitely be your best bet moving forward. Another app to look into for this other than the one Maris mentioned is Cart2Cart Store migration which you can see here

All the best, Nick

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Shopify Partner
4 0 5

Hm... not happy with this. I need to buy a plugin to import multiple addresses per user?

This is really a standard situation for every shop system.

Highlighted
Tourist
5 0 2

Hello,

I know this thread is a couple of years old, but I figure someone should update it since I ended up here.

I'm just attempting to import customers with multiple addresses and found this link that describes how it can be done via the customer CSV file:

https://help.shopify.com/en/manual/migrating-to-shopify/transporter-app/csv-customers

Cheers,

Wai

0 Likes
Highlighted
Shopify Partner
4 0 5

But this is for Shopify Plus only. The point here is that no one accepts to pay the Plus version price for such a basic function.

0 Likes
Highlighted
Tourist
5 0 2

I agree.  This should be a basic feature!  Thanks for pointing that out!  I didn't even realize the article was for Shopify Plus.  With all the headaches I got trying to just changing over to Shopify, I got too excited that this basic feature was even possible

0 Likes