Hello, I am having an issue here. I have a promotion running on automatic discount (its 10% off every 2nd product) and I definitely want to keep this promotion (like forever). Besides that I give my customers various discount codes, but when they go to checkout, they get an error messages that they cannot apply more than one discount. In automatic discount it says that it can't combine with other discounts - but there is nowhere to change this setting. So my question is - where and how do I change this setting?
Thanks a lot! :-)
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Peter here from Shopify Support.
At this time, Shopify doesn't currently offer "stackable" discounts in that, only one discount code can be used per order. That said, I know this is a wanted feature by many and something I'd love to see added to the platform. For this, I've gone ahead and added your vote to the existing feature request to show our teams there is further interest in implementing this in a future update.
In the meantime, if you're subscribed to the Shopify plan, then you could consider offering your customers a gift card with the balance of the discount code you wish to offer them. Alternatively, you could partially refund their orders or use apps like Locksmith to lock down specific marked down products so that only your preferred customers can access the discounted prices.
If there's anything else I can help with please don't hesitate to reply back and I'll happily help out!
All the best,
I am also interested in this option. I would like to be able to offer an automatic discount at quantity breaks combined with an additional fixed or percent off discount. Presently I have to offer my product quantity discounts by using variants...12/pk, 6/pk, 3/pk etc . however as my business grows this is really making inventory tracking impossible. My site is www.Personallypaws.com. If I use the automatic discount at these quantities my customers are not allowed to take an additional say 5% off or $10 off orders of more than $100 etc. I love shopify and the advances it has been making however I am sure this one that is definitely on the wish list by many. Please add me to the list!
Thank you for sharing why this would be important to you and your business! I've gone ahead and added your vote to the existing feature request.
I also want to vote for adding multiple/stacked automatic discounts. I currently have some specials on one of my ranges that includes buying a bundle of products for a set price, a few buy x get y free or buy 6 for the price of 5 (on different products), and a spend X get product Y for only Z. Because it affects different products, I need to be able to create the promotions as automatic promotions rather than setting up multiple coupon codes and letting my customer place multiple orders instead of 1 order.
Thank you for taking the time to express your feedback! I've gone ahead and added your name to our existing feature request so that our product teams know there is further interest in getting this feature added. In the meantime, you could look into using one of the tiered pricing apps as they should help with getting this setup for your business.
Peter, you should really push to have this implemented.
Every store offers multiple discounts during a month. BXGX, % OFF, etc. Not having this option hurts our businesses.
You can add mine and every other shopify client to your list of wanting this, but this IS a needed feature for many accounts to properly function.
I appreciate you voicing your feedback on this. If I had a magic wand to get this implemented, I would, however, the best thing I can do is add your vote to the existing feature request. While I can't provide timelines on the feature request, I can say that our teams review these requests daily, to see how implementing this would affect other areas of the platform, and what resources we'll need to get this created. Hopefully, this is something we can launch in the near future to better assist you and all other merchants that require these discount features.
I also find it odd and a little disappointing that Shopify won't allow customers to stack discounts - as most online retailers I use do. If I want to allow all my email subscribers to use a free shipping code, but then I have a rewards program where they are earning % or $ off their future purchases, it does them no use to earn them if they will have to pay for shipping when they go to use their discount codes. You can "add me to the list" of people who need to allow multiple discounts.