Nick here from Shopify.
This does sound quite strange alright. It's difficult to see what might be going and causing this without any more details or taking a closer look. I will reach out to you directly at the email you signed up to the community with to verify some details for security and privacy reasons and we can investigate.
If for any reason you don't get an email, be sure to let me know in a reply here.
All the best, Nick
Thanks for sending over the screenshot. I have just re-sent the email, hopefully, it gets to you this time. Let me know if it doesn't for any reason.
It's difficult to know why this might be happening without taking a look at your store. This will more than likely have some sensitive content in it and because of that, I will email you directly with the email you signed up to the community with to find out more. If for any reason you don't receive an email, please let me know in a reply here.
Thanks for letting me know. I have emailed you directly at the email you used to sign up for the community to take a closer look for you as I will need to verify some details to check this. If for any reason you don't receive an email, can you reply to me here, please? Thanks.