My Shopify Email Is blocked

Highlighted
New Member
3 0 0

My Shopify email is blocked, any way I can fix that? Also, I can't verify my email.

 

Thanks,

Sara 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
957 80 104

Hi @mabellecherie,

Ted here from Shopify, thanks for reaching out to us! 

Just to clarify, are you unable to sign in to your account? Is the email address you use to sign in to the account no longer available? Can I just ask a little more about what you mean by "blocked"?  Is the error you are seeing coming from your email provider or within Shopify? 

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
3 0 1

I have the same issue. it says:

Shopify Email is blocked for your store

You will not be able to send campaigns to your subscriber list. Contact support to troubleshoot

But I can't reach shopify or find any information to fix it. 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
957 80 104

Hi @Markster,

Thanks for letting us know and for sharing the error message.

This is a technical limitation that we're aware of and are trying to fix. I'll help troubleshoot this with you now so please reply back to my direct email when you get a chance so I can authenticate the account. 

When you try to contact support with the link you mentioned here, what happens when you try to contact us? If you can't log in, can you sign in as a guest as shown here instead? Our Facebook and Twitter team are also available too if you would prefer, rather than the help centre link. 

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
3 0 1

Hi Ted,

Thank you for replying. Would be great if you can help authenticate. What would you need from me?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
957 80 104

Thanks, @Markster! I've just emailed you there privately for more info if you could reply back to my email when you get a chance.

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
3 0 1
Thank you Ted for fixing it. Shopify email back working again!
1 Like