My Shopify Store got locked?

BenjaminDittman
New Member
2 0 0

Hello,

I am a business owner of a B2B business and today I could not access my shop or login to it.

It just says "this shop is unavailable".

What can I do?

I already wrote an e-mail to your support, but my existence is depending on this shop. Due to the Covid-Crisis, it is my main source of income.

My lawyer is already informed and will take legal action if nothing happens.

I hope this will get solved quickly.

Greets.

 

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Elle
Shopify Staff
Shopify Staff
1030 76 166

Hi, @BenjaminDittman 

Our support team can certainly assist with the issue you are experiencing. 

As our team will need to authenticate your account in order to investigate further, sending an email to our team is the best step to take!

A member of our support team will be in touch via email within 24 hours. 

Thanks for your patience!

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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BenjaminDittman
New Member
2 0 0
Alright, looking forward to hear from you.
What do you guys need to authenticate me?
Greets
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Elle
Shopify Staff
Shopify Staff
1030 76 166

Hi, @BenjaminDittman 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/2Uo3Juu and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tristanxlee
New Member
2 0 0

Hi Benjamin

 

I hope you are well. 

 

Did you manage to find a solution ?

I'm currently facing the same issue with a clients store.

I look forward to your response.

 

Thanks

Tristan

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Elle
Shopify Staff
Shopify Staff
1030 76 166

Hi, @Tristanxlee 

Please see my above message for the steps to take to resolve this issue  

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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