I am a business owner of a B2B business and today I could not access my shop or login to it.
It just says "this shop is unavailable".
What can I do?
I already wrote an e-mail to your support, but my existence is depending on this shop. Due to the Covid-Crisis, it is my main source of income.
My lawyer is already informed and will take legal action if nothing happens.
I hope this will get solved quickly.
Our support team can certainly assist with the issue you are experiencing.
As our team will need to authenticate your account in order to investigate further, sending an email to our team is the best step to take!
A member of our support team will be in touch via email within 24 hours.
Thanks for your patience!
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/2Uo3Juu and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Please see my above message for the steps to take to resolve this issue